Support
01
Monthly Retainer
Your Shopify store keeps changing. Your support shouldn’t start from scratch every time.
Monthly Retainer gives you a set amount of Zero Saints time each month for the ongoing design, development and technical work that keeps your store moving.
Use it for updates, improvements, campaign work, new sections, app changes, troubleshooting and the smaller jobs that build up as your business grows.
02 / Monthly Retainer
FROM $TBC
Choose your monthly hourse
3-month minimum. Your selected hours are reserved for you each month.
03 / How Your hours work
HOURS
Your monthly hours are there when you need them.
01 / Send requests through the portal 02 / We review and prioritise them 03 / We track time against your monthly hours 04 / We flag anything likely to use a large portion 05 / Extra work is agreed before we go over
EXTRA
If something needs more time than you have left.
We’ll let you know before going over your monthly hours. You can choose to add extra time, move the work to the next month, or scope it separately if needed.
1 of 5
01
Flexible
Use your yours where they matter most. Move between updates, campaign work, small builds, design improvements and technical fixes as your store changes.
02
Consistent
Keep the store improving. Instead of letting small issues pile up, we keep your store clearer, more polished and easier to shop month after month.
03
Practical
Ideal for ongoing store changes. Best for the steady stream of fixes, section updates, collection changes, app help and CRO improvements that build up over time.
04
Faster
Support without the restart. Send requests through the portal and we can keep momentum without scoping a brand new project every time.
05
Calm
Clear hours, clear expectations. Your time is tracked against your monthly hours, and if something bigger comes up we'll flag it before any extra work is approved.
05/ faqs